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FAQs
Choose which delivery location serves you best, click Start Shopping
請選擇您的送貨地區及立即開始購物
Register now to enjoy Broadway member goodies
立即登記成為百老滙會員，即可享各項驚喜禮遇
FAQs
Can I redeem my reward points when I place order online?
Currently members can redeem gift with the cumulated rewards points at our physical shop only (please show your e-card).
What are the procedures for applying for a Broadway Membership?
Upon completion of membership application in the Broadway app or Broadwaylifestyle.com, you will automatically become a “Broadway Member”
What privileges can a Broadway Member enjoy?
Broadway Members’ every purchase (excluding Broadway gift cards and designated products) can earn and accumulate bonus points to redeem fruitful rewards. Members can also participate our promotional events and obtain the latest update of new arrivals as well as promotional offers at priority.
How members to earn bonus points and how to calculate bonus points?
Members can earn bonus points by presenting the membership card(log-in membership if online purchase) when purchase each time. Every purchase (except selected items) of HK$250 will be converted to one bonus point, and so on.
Can the accumulated points be combined for redemption?
Points accumulated by different membership cards cannot not be combined or transferred to other accounts for redemption.
Do the membership and accumlated points have expiry dates?
The membership will not expiry.
Accumulated points of the membership are valid until the end of the following year. All points will be forfeited once expired. Expired points cannot be recovered or extended.
Accumulated points of the membership are valid until the end of the following year. All points will be forfeited once expired. Expired points cannot be recovered or extended.
How to check the balance of the accumulated bonus points?
Members can login the Broadway App to check the balance of the accumulated bonus points.
How to redeem bonus points for the rewards?
Members can redeem the cumulated bonus points for your favorite rewards at our physical shops by presenting the membership card. While stocks last.
Why do I need to download Broadway Membership App?
When you download Broadway Membership App on any device, you can log in to check your bonus points balance at any time. You can also cumulate your bonus points or redeem rewards by logging in your account and show your Member e-card when purchase.
When will my cumulated points be credited to my member account?
The cumulated points will be credited to your member account on the following day after your purchase. For the delivery order, the cumulated points will be credited on the following day after delivery.
I forgot to bring my membership card when purchase, can I request for claiming back the bonus points?
If you forget to bring your membership card and cannot cumulate bonus points on the day of purchase, you can claim back for the bonus points at our physical shops by presenting the membership card within one month after the day of purchase. It needs about 7 – 10 working days for process.
Where can I find my Member Card Number?
You may login Broadway Membership Apps, click “QR CODE” icon, and you can see your Member Card Number with “E” at the beginning.
