FAQs
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FAQs
How do I exchange my product if it is faulty?
You have to make your exchange request within 10 days from the day the Products received, and provided that:
The Product to be exchanged should not be damaged, scratched, defaced or contain any trace of water and/ or other substance damage.
You have to show the official invoice at shop for the exchange.
You are allowed to exchange the products with the same model and color only.
10-day Guarantee is not applicable on the Products/Services which are already completed on-line warranty registration.
10-day Guarantee is not applicable on the repair products.
- the Product must not be opened or used;
- all parts, accessories, warranty card (blank), free gifts, redeemed items are intact and returned together with the Product;
- the original invoice and the credit card used to purchase the Product must be presented;
The Product to be exchanged should not be damaged, scratched, defaced or contain any trace of water and/ or other substance damage.
You have to show the official invoice at shop for the exchange.
You are allowed to exchange the products with the same model and color only.
10-day Guarantee is not applicable on the Products/Services which are already completed on-line warranty registration.
10-day Guarantee is not applicable on the repair products.
